Refund policy

RETURN & REFUND POLICY

At Amwara, we want you to be happy with your purchase. If you are not satisfied with an eligible item, you may request a return within 7 days of receiving your order, subject to the conditions below.

1. RETURN ELIGIBILITY

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be unwashed and free from stains, marks, perfume, or damage
  • Be in the same condition in which you received it
  • Have all original tags attached
  • Be returned in its original packaging, where applicable
  • Be accompanied by valid order details or proof of purchase

Discounted and sale items are also eligible for return, provided they meet all the return conditions mentioned above.

Amwara reserves the right to reject a return if the product does not meet these requirements.

2. CHANGE OF MIND / SIZE RETURNS

If you wish to return an eligible item because of:

  • Change of mind
  • Incorrect size selection
  • Ordering the wrong size
  • Any other reason unrelated to a damaged, defective, or incorrect item

the return shipping cost will be borne by the customer.

The item must still meet all return eligibility requirements.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

  • Your order number
  • Clear photographs of the product
  • Clear photographs/videos showing the issue

Once the issue has been verified, Amwara will arrange or cover the applicable return shipping cost.

4. HOW TO REQUEST A RETURN

To request a return, contact us at:

support@amwara.com

within 7 days of receiving your order.

Please include your order number and reason for the return.

Do not send an item back without receiving return instructions from Amwara first.

Once your request has been reviewed and approved, we will provide you with the necessary return instructions.

5. RETURN SHIPPING

For returns due to a change of mind, incorrect size selection, or other customer-related reasons, the return shipping cost will be borne by the customer.

For verified damaged, defective, or incorrect items, Amwara will arrange or cover the applicable return shipping cost.

6. STORE CREDIT – NO CASH REFUNDS

For eligible returns, Amwara will issue the approved return amount as Amwara Store Credit rather than a monetary refund to the original payment method.

Store Credit can be used towards future purchases on the Amwara website, subject to the conditions mentioned below.

Store Credit cannot be exchanged for cash or transferred to another person.

7. USING AMWARA STORE CREDIT

Amwara Store Credit can be used towards eligible future purchases on the website.

Store Credit cannot be used to purchase products that are already on sale or have an applicable discount or promotional offer.

If a product is discounted or part of a sale at the time of purchase, Store Credit cannot be applied to that purchase.

8. PROCESSING OF STORE CREDIT

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, the applicable amount will be issued as Amwara Store Credit to the email address associated with your order, along with instructions on how to use it.

Please allow reasonable processing time after we receive your returned item.

9. EXCHANGES

If you would like to exchange an eligible item for a different size, please contact us within 7 days of receiving your order.

Exchanges are subject to:

  • Product availability
  • The item meeting our return eligibility requirements

If the requested size or product is unavailable, the eligible amount may instead be issued as Amwara Store Credit.

10. NON-RETURNABLE ITEMS

The following are not eligible for return or exchange:

  • Items that have been worn, washed, or used
  • Items without their original tags
  • Items that have been damaged after delivery due to customer handling
  • Items returned after the 7-day return period
  • Items that do not meet the return conditions specified in this policy

Sale and discounted items are NOT excluded from returns and may be returned if they meet the eligibility requirements.

11. IMPORTANT NOTE

Returns are only accepted after approval from Amwara. Sending a product back without contacting us first does not guarantee that the return will be accepted.

Amwara reserves the right to refuse returns that do not meet the requirements of this policy.